Contact Information
Last updated: August 13, 2026
Effective date: August 13, 2026
Version: 4.0 (Release Candidate)
1. Operator Identification
| Field | Value |
|---|---|
| Name/Business name | Zultem |
| Tax ID (NIF) | 244007225 |
| Registered office | Rua João de Ruão, n.º 12, R/C, Torre Arnado – Espaço CoWork, 3000-229 Coimbra, Portugal |
| Commercial registration | Not applicable |
The designation "Zultem" used throughout this and the other legal documents remains valid regardless of the legal form of the entity at any given time, including in the event of a future incorporation of a company.
2. General Contacts
| Channel | Detail |
|---|---|
| support@zultem.com | |
| Address | Rua João de Ruão, n.º 12, R/C, Torre Arnado – Espaço CoWork, 3000-229 Coimbra, Portugal |
| Contact form | Available at zultem.com |
3. Customer Support Hours
Zultem's customer support is available during business hours, on business days. The specific hours in effect at any given time are indicated on an updated basis on the contact page at zultem.com, so as to accurately reflect the actual availability of the team, including any seasonal or occasional changes. Outside the indicated hours, requests received are answered on the next business day.
4. Languages of Service
Zultem's customer support is available in the following languages:
| Language |
|---|
| Portuguese |
| Spanish |
| English |
The Customer may contact Zultem in any of these languages, and the response will generally be provided in the same language as the communication received.
5. Scope of Customer Support
Zultem's customer support addresses questions relating to:
- Order status and tracking — see Shipping Policy;
- Returns, refunds and the legal guarantee of conformity — see Returns and Refunds Policy;
- Questions about products, orders and customer account — see Terms and Conditions;
- Reporting of safety risks or incidents related to purchased products — see the Product Safety section of the Terms and Conditions;
- Exercise of rights relating to personal data — see Privacy Policy;
- Questions relating to cookies — see Cookie Policy.
The general contacts indicated in section 2 also constitute the single point of contact for reporting product safety incidents, under Regulation (EU) 2023/988.
6. Response Time
Zultem aims to respond to all inquiries within 48 business hours of receipt. Requests relating to the exercise of data protection rights are answered within the applicable legal deadline, indicated in the Privacy Policy, which prevails over the indicative deadline mentioned above whenever it is stricter.
7. Complaints and Dispute Resolution
If the Customer wishes to submit a complaint, they should first contact Zultem through the means indicated above. If the matter is not resolved directly, the Customer may turn to the alternative consumer dispute resolution (ADR) entities indicated in the Terms and Conditions, namely the Electronic Complaints Book (Livro de Reclamações Eletrónico, www.livroreclamacoes.pt) and the ADR entities listed at www.consumidor.gov.pt, or, in the case of residents in Spain, the territorially competent Juntas Arbitrales de Consumo.
This document forms an integral part of Zultem's set of legal documents, which also includes the Privacy Policy, the Terms and Conditions, the Shipping Policy, the Returns and Refunds Policy, the Cookie Policy and the Legal Notice.